Terms & Conditions
Effective Date: 21/02/2025
Welcome to Cask & Flow Co. These Terms & Conditions govern your use of our website https://caskandflow.co.uk and outline the terms of our merchant and trading services for wines, spirits, and gourmet products. By engaging with our company, you agree to comply with these terms.
1. Introduction
Cask & Flow Co. operates as a merchant and trader, facilitating the sourcing and distribution of premium wines, spirits, and gourmet selections to businesses, retailers, and hospitality partners. We do not engage in direct-to-consumer online sales.
2. Business Engagement & Eligibility
✅ Our services are exclusively for B2B clients, including wholesalers, distributors, hospitality businesses, and retailers.
✅ By engaging with us, you confirm compliance with all applicable trade, import, and alcohol distribution laws in your country.
3. Product Sourcing & Trade Services
✅ We specialize in sourcing, importing, exporting, and distributing wines, spirits, and gourmet products.
✅ All product availability is subject to supplier stock and regional trade regulations.
✅ As a trader, we do not hold stock for direct sale but facilitate supply chain solutions between producers and buyers.
4. Pricing & Payment Terms
✅ Pricing is based on market conditions, supplier agreements, and trade volumes.
✅ Quotes are provided upon request and may be subject to import duties, taxes, and shipping costs based on destination.
✅ Payments must be made through approved business transactions, with terms agreed upon before order confirmation.
5. Logistics & Distribution
✅ We facilitate global trade operations, focusing on key markets such as India, Sri Lanka, and other international regions.
✅ Delivery schedules depend on supplier lead times, customs clearance, and logistics coordination.
✅ Cask & Flow Co. is not responsible for shipping delays caused by third-party carriers, customs, or force majeure events.
6. Returns & Claims
✅ As a trade facilitator, we do not process direct returns but will assist in resolving any disputes between buyers and suppliers.
✅ Claims related to damaged, incorrect, or missing products must be reported within 48 hours of delivery.
✅ Refunds, if applicable, are subject to supplier policies and agreement terms.
7. Intellectual Property & Brand Representation
✅ All trademarks, branding, and content on our website are owned by Cask & Flow Co. or our trade partners.
✅ Clients must obtain written consent to use our brand name, logos, or product descriptions in marketing materials.
8. Liability & Compliance
✅ Cask & Flow Co. acts solely as a merchant and trade facilitator, and we do not assume liability for product quality issues beyond supplier agreements.
✅ Clients are responsible for ensuring all legal compliance regarding importation, alcohol distribution, and taxation in their respective markets.
✅ We do not guarantee market exclusivity unless explicitly agreed upon in writing.
9. Amendments to Terms
✅ We reserve the right to modify these Terms & Conditions at any time based on regulatory or business changes.
✅ Continued engagement with Cask & Flow Co. constitutes acceptance of updated terms.
10. Governing Law & Dispute Resolution
✅ These Terms & Conditions are governed by UK trade laws, and any disputes shall be resolved within UK jurisdiction.
✅ Any trade disputes will be handled through negotiation, mediation, or legal proceedings as required.
11. Contact Us
For trade inquiries or policy clarifications, please contact:
UK Office Address:
Blaisdon, Gloucestershire, GL17 0AH
Phone: 01 452 83 1717
Email: enquiry@caskandflow.co.uk
By engaging with Cask & Flow Co., you acknowledge and agree to these Terms & Conditions as part of our merchant and trading operations.